🚙Support

CONTACT & TECHNICAL SUPPORT GUIDE

To ensure the FMS Router system operates stably and issues are resolved quickly, we provide the following support channels for customers.

1. Official contact channels

For consultation, license renewal or reporting system errors, please contact us via the following channels:

• Support Hotline / Zalo: Chat Now

  Working hours: 24/7

• Telegram Support: Chat now (Recommended for the fastest response).

• Community/Announcements group:

• Official website: [https://fms-router.com]

2. Technical support request procedure (Remote Support)

Because FMS Router is a complex network management software system, to ensure fast support, please prepare the following information before contacting the technician:

1. Error description: Capture a screenshot of the error message or describe the condition (For example: "WAN not detected", "Proxy cannot connect", "Tool cannot change IP"...).

2. Prepare remote control software:

   • Download and pre-install UltraViewer or TeamViewer.

   • Send the UltraViewer/TeamViewer ID and Password (Pass) to the support staff via Zalo/Telegram.

3. Maintain network connection: Ensure the computer with FMS Router installed has a stable Internet connection so the technician can access and check.

3. Warranty & Licensing policy

• License renewal: Please contact the sales department at least 3 days before expiration to avoid service interruption.

• Software updates (Update): New feature updates will be notified automatically on the system or via the customers' Zalo group.

• Note: We are not responsible for incidents caused by users tampering with the system source code or using incompatible third-party software that causes conflicts.